Express Pharmacy has you covered when it comes to getting you meds. With Royal Mail and UPS you can expect a speedy delivery service.

Track Your Order

Waiting for your delivery? You can check the tracking information send via email. Please enter the parcel tracking details on the courier website(Royal Mail and UPS) to track your order.

(Please note : Express Pharmacy Delivery does not offer tracking information)

Discreet Packaging

Your orders from Express Pharmacy are packaged in discreet and secure unbranded packaging to ensure your products and your privacy are protected.

We treat all orders in the strictest confidence. Your items will be sent using secure and discreet packaging. All online orders placed on the Express Pharmacy site are secured and encrypted, and your details will never be shared with a 3rd party.

Delivery Policy

Orders are shipped by Royal Mail and UPS or our own private courier depending on which delivery method is selected at the cart/checkout. All orders are discreetly packaged with no indication of the contents or origins of the parcel. This way privacy is ensured.

All orders must be Signed For on delivery and cannot be posted through a post box or left in a “safe place”. Medicine treatments must be handed to an adult at the delivery address.

Once an order has been dispatched, we advise that you are bound by the terms and conditions of their use as well as the terms and conditions outlined here.

You may cancel you order at any point prior to dispatch. Once an order has been dispatched it cannot be cancelled and a refund cannot be issued. Any changes to your delivery address cannot be made after the order is dispatched. If your delivery address is incorrect, we cannot be held responsible for your order not arriving on time or at all.

If a delivery has failed and you did not receive your order you will need to rearrange your delivery with the courier. If an order has not arrived when expected please be patient, it may still arrive. A parcel is not considered “lost in the post” until 10 working days have passed without a delivery attempt (not including Sunday’s or Bank Holiday’s). If 10 days have passed without a delivery attempt the pharmacy can resend your order. If you would like to change your delivery address this can be arranged. If a guaranteed day delivery does not arrive on the agreed day your delivery charge will be refunded.

Distance Selling Regulations

The Consumer Protection (Distance Selling) Regulations 2000 outlines there is no right to cancel under the following circumstances:

• Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts.
• For the supply of goods clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.

These include items and tailor-made or personalised items. They also include goods with a seal for health protection and hygiene reasons that’s been broken.